|
|
|
-
- How long have you
been in business?
30 Years
- Can you send out a
salesperson?
Yes – Call us at 800-742-5507
- Do you install?
Yes for $150.00 per hour plus expenses. Please call.
-^-
Back to top
| ABOUT
OUR SIGNS AND PRODUCTS |
- What type of signs
do you make?
All kinds, but we specialize in interior signs.
- Are you corporate
approved?
We are corporate approved for many national accounts;
please check with one of our helpful customer service
representatives.
- What print colors
are available?
We can match any color. Send us a sample or a pms # and
for a nominal charge we will match it.
- What kind of
materials do you work with?
Plastic, Metal, Wood, & Stone
- Can you send out
samples, brochures and catalogs?
Yes. Please let us know what you would like to send.
Many of the brochures and catalogs are available for
downloading.
- Do you give a
guarantee on your products?
100% Satisfaction
-^-
Back to top
- What are your
payment terms?
Net 30 on approvals, Credit Card or C.O.D.
- Do you have any
discount policies?
Yes. See special promotions or call your customer
service representative.
- Do you have any
current promotions?
Yes.
- What kind of credit
cards do you accept?
Visa, MasterCard and American Express
- How can I return my
order?
Call your customer service representative within 14 days
of receipt of order
-^-
Back to top
- How do I find my
branded products?
Complete the registration form and we will give you
a password.
- Is there a minimum
order?
No, but any order under $30.00 will charged an extra $25.00 low order fee. With any order under $100.00 we only take credit cards.
- How do I order?
Call your customer service representative, send a
fax, or email.
- Can I place my
order online?
Yes
- Can I track my
order online?
Not at this time. Please call your customer service
representative.
- Will I be charged
sales tax?
Generally, for merchandise shipped outside the state
of California there is no sales tax.
-^-
Back to top
- What are your
various shipping methods?
Orders placed online will be shipped within the 48 continental states, UPS ground only for a flat rate. For orders to Alaska, Hawaii, or internationally there will be additional charges. For Any other type of non-automated order we can accommodate most any type of shipping method.
- Can you ship to
multiple destinations?
Yes
- Can you ship to an
international address?
Yes
- Will you ship
today?
Yes. On in stock items, if the order is placed
before 12:00 PST.
-^-
Back to top
- How do I customize
a stock item?
(I’ve seen one of your signs at another hotel and I
would like some but with a few changes).
Sketch your idea and we will make you a prototype and/or
a proof.
- If we change a word
or add something to a sign is that considered a custom
sign?
Yes
- Can we use any size
when customizing and easel? Does it matter how much copy
we put on the easel?
Yes, you can use any size for custom easels. We will put
as much copy onto an easel that we can manage (altering
size small if we can), if there is still too much copy
the size may need to be adjusted.
- How long is
production time on a custom item?
The production time is 6 business days to 21 business
days depending on the item.
- Can we add our
logo?
Yes. Please email or mail your artwork when placing the
order.
- What type of
artwork should I send?
Line art eps files are preferred. We can use jpeg files
that are high dpi. Jpeg files placed in works files are
not acceptable.
-^-
Back to top
- Can I order acrylic
holders in a specific size?
Yes, we can customize holders.
- Can my logo be
printed on the holders?
Yes
- How can I order
Telephone Plates?
Mail your current phone plate and we will match the size
and shape (we have over 200 different die styles). Once
the order is placed, we will make a proof within 5 days
and will fax it to you for approval.
- Can I order custom
extrusions?
Yes
- What is the
difference between “Framestrips” and regular extrusions?
Material thickness
-^-
Back to top |
|
|
© Copyright 2005, The Spindle Company